Duties

• Provide excellent customer service to meet tenant needs
• Be in constant communication with tenants to resolve issues in a timely manner
• Respond quickly to work orders and ensure they are completed
• Supervision of employees, performance, promotion, corrective actions and termination
• Perform lease audits, monitor collections, coordinate defaults
• Assist team with new leases, renewals, rent collection, account payables, unit inspections
• Ensure all Certificates of Insurance are current
• Prepare monthly operating expenses
• Develop business relations

Duties

• Leasing consultants are to follow up with prospects and assist with resident relations
• Marketing
• Enter prospect’s information into the system, follow up
• Tour units and property with clients, discuss community perks
• Explain application process, move-in special
• Type leases on Bluemoon, set up resident account, gather proper documentations
• Walk units to ensure unit is ready for move-in, walk vacancies
• Process renewals, resident transfers, move-outs
• Distribute any notices to residents
• Coordinate with residents when they have packages in the office
• Print out service tickets and distribute to maintenance, close out tickets accordingly
• Daily inspection of the community
• Know the market competition
• Coordinate with contractors
• Assist the property manager as needed
• Complete required training, learn how to use community software/app

Qualifications

• Must be patient and have a positive, friendly personality
• Ability to work well with others including co-workers, residents, and vendors
• Ability to follow instructions
• Excellent verbal and organizational skill
• Work well under pressure, multitask
• Operate a phone, computer, community software/app, and social media
• Strong customer service skills and have the desire to help others